Shipping policy

 

All items sold on this webshop (https://tausstudio.com/) are made-to-order items, and are produced after the customer has placed the order. Please note that Ready-To-Wear (RTW) products may vary slightly from their depiction on our website; for instance, zippers may differ or stitches may be placed differently. All this is due to our ability to source materials for items around the time of purchase.

You can see production times on each products individual page. We endeavor to minimize this wait time as much as possible. In the rare event of a delay exceeding the estimate, we will promptly notify the buyer.

Delivery costs will be calculated and provided during checkout for all orders. Unless otherwise specified, customers are responsible for covering these costs. Additionally, please note that you may receive duties and taxes based on your country's regulations upon receiving your order. It's important to monitor your package's tracking information and respond promptly if customs authorities contact you. Delivery times may vary depending on your location.

Once your order has been shipped, you will receive a confirmation email containing a tracking number.

For information about Refunds, Return & Exchange Policy, Taxes & Duties click here.

Shipping zones

We only ship items within the European Union and do not take order from non European Union countries as of now.

If you are located outside the European Union and want to acquire a custom made garment then please contact us here

Last updated: 03/08/2024