Refund policy

Return & Exchange Policy

Please note: In the Return & Exchange Policy outlined below, when we use terms like "we," "us," and "our," we are referring to the brand Taus, which is owned by Taus Ekvipering. This means that legally, Taus and Taus Ekvipering are considered the same entity as "we," "us," and "our."

All items sold on this webshop (https://tausstudio.com/) are made-to-order and produced after the customer places the order. Ready-To-Wear (RTW) products may vary slightly from their depiction on our website; for instance, zippers, buttons, or stitch placement may differ, depending on the materials sourced at the time of production. Minor design adjustments may also be made to improve product quality.

When ordering a custom-made or bespoke product, the buyer will participate in consultation meetings with a professional from our team to agree on individual terms regarding any adjustments.

For all purchased Taus products, a complimentary repair service is available, provided that a receipt or proof of purchase is presented.

IN SUMMARY

  • Returns are accepted within 14 days of delivery for products that are not customized or bespokely made.

  • All shipping expenses for returns are the responsibility of the client.

  • Returned pieces must be unworn, in their original packaging, and in perfect condition.

  • To enquire about a return, please contact us.

RETURNS

We accept returns within 14 days of delivery for products that are not customized or bespokely made.
To request a return, please contact us before sending your item back. Items returned without prior authorization will not be accepted.

To qualify for a return, the item must:

  • Be unworn and unused

  • Be returned in its original packaging

  • Be in perfect condition

  • Include the original receipt or proof of purchase

Please note:

  • All shipping costs for returns are the responsibility of the client.

  • Taus cannot be held liable for parcels lost, stolen, or damaged in transit. For items valued over 100 euros, we recommend using a trackable shipping service or purchasing shipping insurance.

  • Original shipping fees, as well as any incurred duties or taxes, are non-refundable.

EXCHANGES

If you wish to exchange an eligible non-customized item, you may do so within 14 days of delivery. The same conditions as for returns apply. Exchanges can be made for a new item or for a gift card equal to the value of your original order (excluding shipping).

FAULTY PRODUCTS & RECLAMATIONS

If you receive a faulty or defective product, you may submit a reclamation within the statutory time limits set by the EU. Please contact us with a detailed description of the fault and proof of purchase. After inspection, if the product is deemed defective, we will offer a replacement, repair, or refund.

REPAIR SERVICE

We offer a complimentary repair service for all our products when a receipt or proof of purchase is provided. Shipping costs for sending items to us for repair are the responsibility of the client. For repair services please contact us.

TAXES AND DUTIES

Product prices are listed in Euros or Danish Crowns and include taxes but exclude customs duties. Any applicable customs duties are the responsibility of the customer.

Last updated: 14.4.2026.